If there is no notification of a back order on your invoice, please contact us via 01453 757792 or so that we can identify how the problem has occurred. What should I do if a product is missing from my order? Please contact us via 01453 757792 or and we will do our best to rectify the problem as soon as possible. If you have not received your order to your UK address within 10 working days, please contact us on 01453 757792 or What should I do if I have received the wrong product? If you have not received both of your confirmations, please contact us via or 01453 757792. Please firstly check that you received both an order confirmation and PayPal/World Pay receipt for your order. I haven't received my order, what should I do? Please contact us on 01453 757792 to check that we can ship to your shipping destination. Some countries, such as the United States, have very strict Customs which means that we are unable to ship to these destinations.
#GREEN GORILLA BALM REGISTRATION#
We do ship internationally to the countries listed on the registration form. If you have a preference for how an order to a UK address valued under £145 is delivered, please do contact us via 01453 757792 or Do you ship internationally?
UK Orders under £145 will either be sent out via Royal Mail or one of our couriers and UK orders over £145 will be sent out via our courier. If you have not received your order to a UK address after 5 working days, please contact us via 01453 757792 or times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider. Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers. If a product is out of stock, this product will be sent separately when the product is back in stock. We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. For more information, contact us via 01453 757792 or Please note that there may be an additional postage fee if your order is over 2 kg in weight. For UK orders under £25, there will be a £2.00 postage charge.įor international orders, once through to checkout with your products, you will see the different postage options available. Ordering and Delivery: Will I be charged postage?įor UK orders over £25, there is no postage charge.
#GREEN GORILLA BALM UPDATE#
If you wish to change your password, you firstly need to login and then go to your account where you will be able to update the password section with a password of your choice. If you have forgotten your username, please contact us via 01453 757792 or How do I change my password? If you do not receive the temporary password straight away, please do check your spam folder. You will then be sent a temporary password via email which will allow you to login and go to your account to update the password section with a password of your choice. If you have forgotten your password, you need to click on the forgotten my password link on the login page and you will be asked to enter your username and email address. Logging in: I have forgotten my login details, how do I access the website? In order to see the prices, you firstly need to register and then login. Why can't I see the product prices on the website?
You firstly need to complete the online registration form, indicating the name of the practitioner who referred you to set up your login details. If your Practitioner has referred you to The Natural Dispensary, you are welcome to order from our website. In order to setup a Practitioner account with The Natural Dispensary, we would need you to contact us via 01453 757792 or so that we can check that your qualifications match our criteria. Registering with The Natural Dispensary: How do I set up an account with The Natural Dispensary?
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